Customer Service Representative

We are seeking highly motivated individuals with excellent customer services skills that are looking to begin a career with a great company. EGS is an education first company that is committed to promoting from within, so there is unlimited growth opportunity .

What we provide
• Comprehensive customer service training
• 1 on 1 mentorship
• Career growth
• Competitive Compensation (base + bonus)
• Benefits

Our ideal candidate:
• Great attitude
• Team –oriented
• Great student mentality
• Outgoing and personable
• Customer service oriented


Responsibilities:
Listens and respond appropriately in all customer interactions
Manage customer relationships by performing the full range of customer service functions
Uses common courtesy and discretion to achieve customer loyalty
Troubleshoot and communicate technical answers clearly and concisely
Takes accountability for and resolves all customer issues and follow up when appropriate
Deliver value to the company through customer conversion, retention and cross sell

Qualifications:
Excellent English communications skills a must
Passionate about technology
Previous Customer Service Experience (desired)
Ability to multi-task and use on – line resources
Strong problem solving and decision making skills
Comfortable in a fast-paced, dynamic environment