Customer Service - Technical Support

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers

GENERAL DESCRIPTION: Under direct supervision, provides first and second level support for both external and internal customers worldwide, regarding questions on technical aspects of Sabre Products including Red Apps, Sabre Vacations, Sabre Cruises, Personal Trainer, etc.. Follows-up and escalates unresolved problems to Product Marketing and Technology to ensure resolution is accomplished. Tracks contacts to identify trends and provide feedback to internal departments and customers. We are looking for a team player that takes pride in resolving customer problems, its proactive and focused, has the ability to work under pressure and it’s able to absorb knowledge in a short period of time.

· Impeccable customer service, telephone manner and email etiquette.

· Excellent written and verbal communication. Ability to communicate clearly and concisely particularly to respond emails and resolve customer problems.

· Proficient in using computer software products and working knowledge of Internet.

· Ability to identify, analyze and make decisions to solve problems.

· Experience in technical support will be considered a plus.

· Working knowledge of a GDS, Airline or Hotel systems will be considered a plus.

· Flexibility in working hours to adapt to a 24/5 environment.