SUMMARY
The Fraud Analyst is responsible for maintaining the integrity of our online platforms; providing a secure and interactive online community for our clients. The successful candidate is also responsible for protecting both the company and clients’ interests by identifying suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses in an efficient and timely manner.
RESPONSIBILITIES
The ideal candidate will:
• Analyze and investigate alerts to identify suspected fraud activities and take appropriate action based on standard procedures.
• Professionalism over the email communication with the ability to carry out and manage customer contact based on internal policies and procedures.
• Proactively leverage tools and resources available to acquire client information.
• Assist and build relationships with all other departments with fraud based issues.
• Verify the legitimacy of accounts created by new customers.
• Verify the legitimacy of the online funds generated.
• Identify, refer and/or escalate different types of fraud to relevant area to be effectively investigated and resolved.
• Organize, track and update department specific documentation.
• Perform miscellaneous tasks as they’re assigned.
REQUIREMENTS
• Experience in Customer Service and/or a strong understanding of our operational structure.
• An understanding of risk analysis, third party verification and transaction fraud whether it be online or offline is an asset.
• Knowledge of risk management principles, policies and procedures is an asset
• Must be self-motivated, innovative with strong interpersonal skills and possess the ability to work effectively with limited supervision
• Ability to work autonomously or in a team environment.
• Strong/proven verbal and written skills
• Strong analytical skills to take appropriate actions to mitigate losses on suspected fraudulent activity.
• Exceptional attention to detail to ensure high level of accuracy in all activities.
• Flexible schedule is a must.
• Adapt successfully to a rapidly changing business environment.
• Technologically self-sufficient – MS Office applications: specifically Excel, with ability to learn new software as required
• Advanced level of English
• Spoken and written Portuguese preferred
• Ability to work from thursday through saturday
*Ability to work in Zonamerica*
*PLEASE SEND YOUR RESUME IN ENGLISH*
