Greek Speakers - Software Support

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.


Excellent telephone manner. Excellent customer service skills. Excellent writing skills, particularly email to respond and resolve customer problems. Ability to analyze problems, identify key problems and make decisions to solve problems. Proficient in using computer software products and working knowledge of Internet usage. Professional fluency in written and spoken English - proficient level required. Other language professional fluency will receive special consideration.

The following qualifications will be specially considered: Call center and /or telemarketing experience, experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus), including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings, experience working at a travel agency and/or airline reservation or other travel industry provider, travel industry knowledge.