Technical Support

Technical Support - Portuguese Speakers

GENERAL DESCRIPTION: Under direct supervision provides first level technical support to Sabre Red Workspace users, with the objective of ensuring an optimal installation and configuration that delivers system peak performance. This support is provided both to customers as well as to internal colleagues.

It includes:

Installing and configuring Sabre Software.
Diagnosing and solving hardware/software issues.
Diagnosing and solving connectivity issues.
Using remote access tools to assist customers.
Logging customer enquiries in our CRM.
Working in a team of technology professionals.
Escalating major problems to 2nd level.

Requirements:

Good written and verbal communication skills in Portuguese (mandatory) and English.
Willingness to continuously learn and incorporate new knowledge as our technology evolves.
Minimum 1 year experience in similar environments.
Customer orientation and proficient computer software skills required