Technical Support Representatives

A recognized company provider of customer service, working for a global IT security company.

We look for:
- Fluent in English (First Certificate or higher).
- Advanced electronic engineering student or finished relevant technical degree.
- Working knowledge in TCP/IP and LAN & WAN Networking technologies.
- Working knowledge of Wireshark or equivalent packet analysis troubleshooting tool.
- Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills.
- Proven experience in Networking technologies.

The role:
- Provide timely response and resolutions of internal and external customers and partners technical issues.
- Document all customer interactions, action plans and resolutions in the existing case management and knowledge based systems.
- Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices.
- Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.
- Working hours: 24 weekly hours (12 hours during the week and 12 hours during the weekend).