Associate Get There Product Support

What is GetThere ?       

GetThere is the industry's most relied upon online travel and collaboration management solution. Designed to empower travel managers and travelers, GetThere offers highly customizable technology, extensive global services, and proven customer success. GetThere’ s custom solutions serve customers of all sizes and from all segments of business from retail, to banking, manufacturing, and local and national Governments to name a few.

GetThere offers content from the Sabre travel marketplace and global distribution systems like Amadeus and Travelport. It also delivers key regional content from non-GDS sources in a seamless display. Through GetThere travelers can efficiently search and book air, car, hotel and rail content within the corporations policy and preferred suppliers. GetThere platform processes 12 million transactions annually and serves 11 million active users. It offers modern interfaces, fast response times and innovative features that works beautifully on desktops, tablets and smartphones.


GENERAL DESCRIPTION

GetThere operations has a global footprint with colleagues based in Montevideo, Krakow, Manila and Dallas to support customers around the clock.

As a GetThere Product Support Analyst you will be supporting the world’s most recognizable brands such as GE, Apple, Deloitte, Cisco, Oracle, among others.

Work is primary done via web cases logged in SalesForce, starting with low-medium complexity and evolving over time and experience to handle more complex scenarios. Initially you will be responsible for file uploads, HTML messaging updates, creating Cases in our Problem Management Tool, post release defect validation, etc.

Job requirements:
Strong computer skills.

         Previous experience in a troubleshooting environment.
         Strong Customer Service skills.
         Excellent handling of Microsoft Office tools (Outlook, Word, Excel)
         Excellent English communication skills both Oral and Written.

Skills for this position that would be considered a plus:

         Knowledge of at least one GDS (Sabre, Apollo, Worldspan, Amadeus or Galileo).
         Travel industry experience
         Web Applications Programming knowledge (HTML, JavaScript)
         Experience in a technical support function.