Associate TN API Support

Under direct supervision,
• Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.
• Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.
• Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.
• This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.
• Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
Core Skills
• Desire to work in a strategic problem-solving and customer management role
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task
• Ability to work in a team environment
Technical Skills
• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise and comprehensive technical documents and user guides.
Ideal candidate background
• Students or fresh graduates in Computer Science, Engineering or a related subject.
• Knowledge of web development/online programming languages.
• Domain knowledge in travel distribution/agency operations would be advantageous but not essential.