Associate TN Operations CSBA

Job Description

Customer Business Support (CBS) Team

We manage Sabre customers’ contracts with precision and care, bringing business relationships to life.

Our teams deliver world-class customer support by understanding our customers’ specifics in detail.

At CBS, we produce and deliver invoices, make payments, support our external travel agency customers and internal counterparts in any topic associated to the contract.

In this role, you will get to generate, analyze and deliver valuable information to stakeholders within and outside the company, generating a network across the globe.

Duties/Responsibilities of the role:

Provides contract administration and customer support to travel agencies worldwide.
Performs contract analysis, quality controls and storage of documentation, system setups, invoicing, payment process, reporting, and order placement.

Job Requirements

Which skills do we need in Customer Business Support?

Advanced English language (written and verbal) is required for this opening
Contract administration or back office background
Advanced level of Portuguese, Dutch, French, German or Italian would be considered a plus
Computer software skills: MS Office. Advanced use of Excel and Access knowledge would be considered a plus
Effective communication
Interpersonal abilities
Ability to multitask and work under pressure
Excellent follow- up ability
Detail- oriented
Problem solving and decision making
Ability and desire to work in a fast-paced challenging environment
Learning aptitude
Curiosity
Nice-to-have

SAP, SalesForce and SharePoint system knowledge


We are looking for sharp, curious and flexible candidates who are interested in developing their skills, collaborating with teams across locations while contributing to build the best working environment.