Associate TN Software Support General

Job Description

We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents.

Under direct supervision, responsible for responding to routine customer inquiries regarding functional and technical inquiries related to Sabre products. Analyzes problems using available tools to identify problem area(s) and recommend a solution. Maintains log of problems in accordance with applicable procedures. Monitors and escalates unresolved problems to 2nd and 3rd level support teams, provides status updates to customers.

Availability to work on weekends is a MUST.

Job Requirements

EDUCATION:

Bachelor degree. University student or graduate.

EXPERIENCE/REQUIREMENTS:

Ability to analyze problems, identify root causes and make decisions to solve them.

Proficient in using computer software products and working knowledge of Internet usage.

Excellent telephone manner and customer service skills.

Excellent writing skills, particularly email, to communicate with customers.

Professional fluency in written and spoken English - proficient level required.



The following qualifications are not required but will be considered a plus:

Experience with travel distribution/reservation systems ((Sabre, Galileo, Amadeus), including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings,

Contact Center and /or telemarketing experience,

Experience working at a travel agency and/or airline reservation or other travel industry provider,

Travel industry knowledge.



Fluency in Portuguese, French or any other European Languages will receive special consideration.