Bilingual Service Desk Agent -English and French-

Join to the Tata Consultancy Services Team!

We’re looking for Bilingual Service Desk Analyst , passionate about learning, with excellent customer skills, to work in a multinational IT company.

Key Responsibilities
-Should be able to handle inbound / Outbound calls
-Serve as the first point of contact for customers seeking technical assistance
-Follow-up and update customer status and information


Skills And Experience Required:
-Intermediate / advanced English and French level (both are a must)
-Excellent Verbal and Written communication skills
-Time availability, including weekend shifts
-Good understanding of computer systems, mobile devices and other tech products
-Customer-oriented and should have good customer handling skills