Contributor Information Systems Ops

Contributor Information Systems Ops
Empresa:


Jornada Laboral:
Completa

Contributor Information Systems Ops

Detalles de la oferta

ITSM Specialist

The Incident analyst is responsible for assisting with the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible.


Tracking of activities to resolve business impact
Facilitation of and participation in incident conference bridge to ensure effective incident handling and resolution
Maintenance of incident tickets to ensure data quality
Execution of the enterprise Incident Management process, including management of incident queues, escalation as required ensuring that incidents are being resolved timely
Metrics and Reporting
Hand off to, and participate in, the Post-Incident review process
Effectively interfaces with the Change and Problem Management Teams
Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Job Requirements

Bachelor's degree or equivalent professional experience

ITIL Foundations certification is a plus

Excellent written and verbal communication skills, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences

Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization

Strong organizational skills –the ability to handle multiple tasks simultaneously


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals.


Área:

  • Tecnologías de la Información / Administración / Instalación de Redes

Requisitos


Conocimientos:

  • Tecnología e Innovación


Estudio Mínimo Necesario: Terciario Completo

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