WE LOOK FOR:
We look for a Customer Account Manager. This role is responsible for managing the order fulfillment process of multiple customer accounts. This includes processing incoming orders and monitoring orders to ensure customer's delivery requirements are met. This position interacts with external customers, sales reps, team members, 3PL Logistics and Warehouse Providers, and internal capability groups to develop and implement service and cost solutions.
Qualifications:
Bachelor’s degree in Supply Chain, Logistics, Transportation, or a related field. Customer account management or supply chain experience (at least 2 years of experience) and Microsoft Office experience to include Excel (V Lookups, Pivot Tables, VBA) used for tracking and analysis and Word (create and modify documents). Ability to follow up on key performance indicators and drive resolution.
Advance English language is a must.
ROLE OBJECTIVES:
• Entering a high volume of complex customer purchase orders with attention to details, planning the timing of production, and tracking shipments.
• Developing strong relationships with customers to support their needs, learn their trends, and become the primary interface to support all supply chain efforts for that account.
• Engage with internal stakeholders to drive integrated teamwork, collaboration and execution of the day to day business.
• Interacting with customers to receive orders, cancellations, and clarify their needs. Communicating changes, delays, requests, etc. to sales reps and customer as appropriate
• Assist in resolving issues related to fulfilling customer orders that may occur at production phase, shipping or warehouse storage point.
• Coordinating shipment of product, expediting shipments, arranging pick-up of defective product.
• Interface with sales and across cross-functional teams (operations, manufacturing, and transportation) to collaborate, develop, and implement service and cost solutions.
• Solve customer account issues by identifying root cause, proposing realistic solutions, and executing the resolution with a sense of urgency and economic thinking.
• Work closely with inventory planners to help manage domestic warehouse inventory levels to ensure customers’ required products are readily available to be shipped.
The present position comprises individuals registered in the National Register of People with Disabilities (Law 19.691), who meet the conditions and suitability for the position.
