Customer Service and sales Representative

Customer Service and sales Representative



Puestos Vacantes:

Jornada Laboral:

Customer Service and sales Representative

Detalles de la oferta

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Performs routine customer service phone support to client specific needs.


• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Up-sells to customer upgrades as necessary
• Offer and sell benefits to add to a client´s account.


• High School Diploma
• Customer service and sales experience
• Familiarity with Microsoft Windows, Word, and Excel applications
• Proficient in English both at a written and oral level.


• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Nivel Jerárquico: Empleado


  • Atención al Cliente / Atención al Cliente
  • Atención al Cliente / Telefonísta
  • Teletrabajo – Call Center / Call Center
  • Teletrabajo – Call Center / Telemarketing



  • Atención Telefónica y/o Recepción
  • Telemarketing
  • Atención al Cliente
  • Call Center


  • Inglés

Estudio Mínimo Necesario: Secundaria Completa

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