Customer service - English and Portuguese

We are a multinational company associated with the biggest brands all over the world.

We are looking committed, enthusiastic, people to join our reservations project.

Responsibilities:

* Offer support through phone to customers who have questions, concerns about booking,
* Be the voice of the brand, help the customer on their hotel´s reservations and keep up a strong relationship between our clients and their customers.
* Respond to requests and calls from customers related to specific products.
* Identify and respond to customer’s needs based on designated procedures of account/client.
* Track call related information of each call received for auditing and reporting purposes.
* Provide support and assistance as needed
* Up-sell to customer upgrades as necessary.
* Offer and sell benefits to add to a client´s account.

Requirements:

High School Diploma - exclusive
Proficient in English & Portuguese both, written and oral level - exclusive
Familiarity with Windows