Customer Service - French and English speaker - Home Office

About The Position
Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in large scale operation of online teacher-led classes. We work with leading professionals every step of the way, from recruiting and developing content, to marketing, sales and operations.

About the Position:

Our Customer Care Representatives are the first point of contact with our students and are responsible for the BEST first impression!

Their primary responsibility is to assist new and existing students for all inquiries such as course scheduling, billing and terms questions, software installations and more.

Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills. Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as troubleshooting for technical problems is required. Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.

We offer competitive pay based on experience with additional financial incentives.

Responsibilities include:

Perform outbound calls and answer incoming calls from our customers, uncover their needs, troubleshoot and resolve customer service inquiries while building a relationship with the customer.
You will exceed customer satisfaction, efficiency metrics and issue resolution targets.
Accurate entry of customer’s information into our database.
Simultaneously navigate multiple software applications and technologies.
Additional administrative duties as assigned.
Requirements
Bilingual (English/French) a must.
Good home office working environment (quite space, high speed internet connection, ability to activate webcam at all times)
Excellent communication and relationship building skills.
Passion for helping others.
Exceptional verbal and written communication skills.
Strong problem-solving skills.
Regular and reliable attendance.
Ability to work independently, follow directions and strong attention to details.
Ability to effectively multi-task.
Experience in a call center environment a plus (training will be provided).
Computer skills with Microsoft Office applications a must.
Working knowledge of PC and Mac operating systems a plus.
Flexible availability to help support our 24/7 team as needed.