We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We are looking for Associates to join the project, people willing to learn new things, with passion for finding solutions to problems on a daily basis and above all help our customers.
Offer customer support through phone, email or online chat to customers who have questions, concerns or confusion around a particular product or service.
Maintains and updates customer information as necessary.
Troubleshoot and communicate technical answers clearly and concisely.
Take accountability for and resolve all customer issues and follow up when appropriate.
Determine the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
Be the voice of the brand, develop and keep up and a strong relationship between our clients and their customers.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns.
Advanced English communications skills, both oral and written
Strong fluency with Web Technologies and Internet.
Comfortable in a fast-paced, dynamic environment.
Estudio Mínimo Necesario: Secundaria Completa
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