Customer Support Agent – German Speakers

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands.

As a member of our team, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Troubleshoot and communicate technical answers clearly and concisely
• Take accountability for and resolve all customer issues and follow up when appropriate

QUALIFICATIONS

• Advanced German communications skills, both oral and written
• Advanced English communications skills, both oral and written
• Comfortable using computer or technology in general.
• High school completed


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