Customer Support Associate

Customer Support Associate
Empresa:

Lugar:

Montevideo


Puestos Vacantes:
60

Jornada Laboral:
Completa

Customer Support Associate

Detalles de la oferta

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email or online chat to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need to apply.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Troubleshoot and communicate technical answers clearly and concisely
Take accountability for and resolve all customer issues and follow up when appropriate

QUALIFICATIONS

High School Diploma
Advanced English communications skills, both oral and written
Ability to multi-task and use online resources
Strong problem solving and decision making skills
Comfortable in a fast-paced, dynamic environment

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.


Área:

  • Atención al Cliente / Atención al Cliente
  • Tecnologías de la Información / Operador Internet / Operador PC
  • Teletrabajo – Call Center / Call Center

Requisitos


Conocimientos:

  • Atención Telefónica y/o Recepción
  • CRM (Customer Relationship Management)
  • Atención al Cliente
  • Atención de Postventa


Nivel de Estudio: Secundaria Completa


Edad: Desde 18 Hasta 50 Años

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