Customer Support Associate

GET TO KNOW ALORICA

We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

RESPONSIBILITIES

Offer customer support through phone, email or online chat to customers who have questions, concerns or confusion around a particular product or service.
Maintains and updates customer information as necessary.
Troubleshoot and communicate technical answers clearly and concisely.
Take accountability for and resolve all customer issues and follow up when appropriate.
Be the voice of the brand, develop and keep up and a strong relationship between our clients and their customers.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

QUALIFICATIONS

Advanced English communications skills, both oral and written
Comfortable in a fast-paced, dynamic environment