Job description:
We are searching for a proactive self-motivated IT Infrastructure technician to join our Global IT team in Sportradar. The person will be responsible for providing Level 1 and 2 IT support tasks (hardware and software) for company employees both local and remotely, also performing administration tasks on company servers such as Active Directory, antivirus, security, among others and work with the global IT ticket queue system. Good problem-solving and interpersonal skills are essential.
Main responsibilities:
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading anti-virus and other company software to ensure security at the user level.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting backup operations.
• Managing technical documentation.
Required skills and experience:
• MS Windows 10 Professional installation, configuration and troubleshooting
• MS Office 2013 / 2016 / O365 installation, configuration and troubleshooting
• Experience with troubleshooting hardware issues on Desktop PCs. Deployment, maintenance, replacing HW parts.
• Kaspersky Security Center console administration (task deployment and scheduling).
• MS Azure experience (Active Directory, Permissions, Groups, Licenses, MFA admin)
• Network TCP/IP diagnosing and troubleshooting issues. DNS, DHCP, ISP, Firewalls, Switching
• Cisco VoIP phones (installation, configuration and troubleshooting)
• Printers (troubleshoot and assist users)
• Quest KACE Inventory management or experience with similar automatic inventory management database systems.
• Experience with Helpdesk request systems (incidents, service requests, user tickets, ITIL best practices)
• Excellent written and verbal communication in English
Our offer:
• A young and highly motivated environment
• Work in a fast growing and innovative company
• Good opportunities for professional and self-development
• Learning new technologies
• Working in teams
• Excellent work atmosphere
• Salary based on experience
SPORTRADAR
Sportradar is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. We provide cutting-edge solutions and services to media companies, bookmakers, sports federations and state authorities.
We are a truly international business employing over 2,000 people in more than 30 locations around the world. Our rapid growth has been driven by technological innovation alongside an understanding of our clients’ business needs. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,000 companies in over 100 countries.
We occupy a unique position at the intersection of the sports, media and betting industries. This creates an exciting and fast-moving working environment that rewards creative thinking and hard work. We are passionate about what we do, and we care passionately about our people.
If you think you’re up to the challenge, come and help us to grow, innovate and develop!
Make the team: Join us and shape your future as well as ours!
