Head of Fraud

This position will monitor the day to day operations of the fraud prevention. He or She will help guide the company’s overall fraud prevention strategy. This position will report directly to the (nombre de la nueva posición).

This specialized role requires a combination of business experience, technical abilities and analytics, ensuring fraud rates are maintained at acceptable levels while minimizing customer friction.

Essential Duties and Responsibilities

Responsible for the anti-fraud controls.
Identify and build metrics for KPI reports and dashboards to monitor and benchmark performance.
Research fraud and user behavior, both existing and emerging, driving the optimization and improvement of fraud prevention mechanisms, processes and tools.
Manage chargeback process.
Prepare monthly reports to clearly communicate overall fraud risk rates and losses.
Living in Montevideo is mandatory.


Qualifications and Educational Requirements
Bachelor’s Degree in Business, Accounting, Finance, Applied Mathematics, Analytics, Statistics, etc. or related field preferred or a combination of education and equivalent work experience. Experience with real time fraud detection and prevention tools preferred.
Strong understanding of the risk management in a card not present environment, including knowledge of the techniques used to mitigate and manage fraud, methods for determining acceptable levels, and understanding of the different types of e-commerce fraud.Knowledge of credit card processing rules and regulations.
3+ years experience in e-commerce fraud prevention.
Advanced Excel is mandatory
Excellent written and oral communication skills.
Balance customer experience with fraud mitigation.
English (oral and written) is mandatory.
Portuguese (oral and written) is valued.