L1 Customer Support Engineer ( $30K/year) - Remote Work

L1 Customer Support Engineer ( $30K/year) - Remote Work
Empresa:

Lugar:

Montevideo


Puestos Vacantes:
10

Jornada Laboral:
Completa

L1 Customer Support Engineer ( $30K/year) - Remote Work

Detalles de la oferta

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that can possess technical expertise and are masters at delivering exceptional customer service.
We strive to be the best by hiring the best. We are looking for professionals who have an analytical mind, prior technical support experience, and a passion for helping others to join our elite force.

Mandatory requirements:

-Strong oral/written communication skills in English
+2 years as a front-line agent supporting software products
-Ability to perform at a high level solving at least 15 tickets per day
-Ability to learn multiple products across multiple technologies
-Ability to write knowledge base articles and step by step guides
-Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
-Basic to Intermediate technical knowledge in the following:
-Unix/Linux
-Database MS SQL / MySQL / Oracle / PostgreSQL
-AWS
-Active Directory
-Network and Web Servers
-Sharepoint
-Java / JavaScript / CSS / HTML


Área:

  • Tecnologías de la Información / HelpDesk / Soporte Técnico

Requisitos


Conocimientos:

  • Gestión de Sistemas de Help Desk
  • Ingeniería en Software


Idiomas:

  • Inglés


Estudio Mínimo Necesario: Terciario Completo

Ofertas Relacionadas

Associate tn software support general

Job Description We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents. Under...


Desde Sabre - Montevideo

Publicado hace 18 días

Instaladores de fibra óptica con moto

Buscamos incorporar Técnicos Instaladores de Fibra Óptica con experiencia comprobada. Dependiente o Empresa. Licencia de conducir motos excluyente, se valorara...


Desde Montevideo COMM - Montevideo

Publicado hace 8 días

Technical support representative

Would you want to join in a local organization and work for a global IT security company? We offer you the opportunity to be part of our Technical Support...


Montevideo

Publicado hace 22 días

Associate tn technical support

Under direct supervision provides first level technical support to Sabre Red Workspace users, with the objective of ensuring an optimal installation and...


Desde Sabre - Montevideo

Publicado hace 21 días