About The Position
The Online Chat representative serves as the front line for customer experience sales interactions via webchat, WhatsApp, and Messenger texting communication. They are responsible for meeting established sales goals by understanding customer needs, matching them to product solutions and scheduling a registration call when necessary. They also assist customers in completing website transactions to enable eCommerce to consistently achieve its revenue goal.

Primary Responsibility:
Answer multiple incoming sales chats at a time.
Exceed sales goals as established by the Digital Team Manager
Effectively explain product and promotional details.
Accurately capture and record all customer information necessary to conduct business
Attend and actively participate in all scheduled coaching, training, and certifications
Ability to back up customer service chats and emails as necessary

Other responsibilities as assigned:
Communicate relevant feedback (productivity or customer related) to the Digital leadership team

Requirements
Good home office working environment (quite space, high speed internet connection, ability to activate webcam at all times).
Experience with operating multiple computer programs at the same time
Sales/Customer care call center experience - an advantage
Excellent English and Spanish (Portuguese or French – an advantage)
Outstanding written/oral communication and interpersonal skills
Resilience, perseverance, and an ability to overcome objections
Desire to work on a diverse and highly collaborative team
Flexible availability to help support our 24/7 team as needed