Product Customer Support

Job Description:
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. 

Daily duties: 
Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions 
Develop and maintain positive customer relations by delivering outstanding customer service 
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.? 

Requirements:
Experience in providing customer support 
Excellent?English communication (Oral and Written)  
Strong customer service focus and problem-solving ability required 
Good computer software skills and Internet capabilities 
Ability to work independently as well as in a?team 
Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings) 


This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

We will receive applications for this job from 19/10/04 to 19/11/30.