Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.?
Experience in providing customer support
Excellent?English communication (Oral and Written)
Strong customer service focus and problem-solving ability required
Good computer software skills and Internet capabilities
Ability to work independently as well as in a?team
Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
We will receive applications for this job from 19/10/04 to 19/11/30.
Nivel Jerárquico: Independiente
Estudio Mínimo Necesario: Terciario Incompleto
Edad: Desde 18 Hasta 70 Años
Empresa líder en sistemas de Gestión empresarial selecciona Personal para su área de Consultoría El cargo: Asistir a los Consultores Senior en brindar soporte...
Publicado hace 22 días
Tata Consultancy Services (TCS) is a purely merit based employer and we do not ask money or employ any agency to make offers on behalf of TCS. TCS Uruguay is...
Desde Tata Consultancy Services - Montevideo
Publicado hace 16 días
Requerimos Disponibilidad para régimen de trabajo de lunes a viernes de 17.00 a 24.00 hs., sábados y domingos de 16.00 a 24.00 hs. Libres rotativos entre...
Publicado hace 9 días