Product Support

Job Description:
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily duties:
Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions.
Develop and maintain positive customer relations by delivering outstanding customer service.
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.?

Requirements:
Experience in providing customer support.
Excellent?English communication (Oral and Written).
Strong customer service focus and problem-solving ability required.
Good computer software skills and Internet capabilities.
Ability to work independently as well as in a?team.
Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings).