Service Desk (fixed term contract until December 2021)

Responsibilities

Support end users and Finance Operations teams in every aspect of Invoice to Pay Services (I2P) and interact with all I2P operations & service teams across Syngenta, within the full range of I2P.
Manage the inflow of tickets through our Service Now support and ticketing tool.
Answer requests for assistance when users require help to complete a task in Invoice to Pay as per agreed service levels for turnaround of tickets/requests.
Support the other Invoice to Pay transaction teams to ensure performance targets are met.
Proactively manage the invoices which are ‘Work-in Progress’ to ensure we meet our on time payment targets.
Identify opportunities for process/system optimization and work with service delivery teams to implement them.
Support transformation activities associated with new digital implementations.
Qualifications - External
At Syngenta Group we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.



It is indispensable for this position:

Student of Public Accountant or Administration (mandatory)
1-2 years’ experience in multinational or local companies (mandatory)
Accounting knowledge (understanding of debit and credit, vendor account management) (mandatory)
Intermediate level of English (mandatory)
Availability to be hired on a fixed term contract until December 2021 (mandatory)
SAP or Equivalent ERP hands on Knowledge (desirable)
Knowledge of systems: Service Now, Concur, Vendor Invoice Management (VIM) (desirable)
Excellent communications skills and confidence to interact with end users across the company.
Ability to apply knowledge of process and policy when providing answers or solutions.
Team player, Service Focus, Judgement.
Execution and Results Orientation and Collaboration.