Services Desk Agent -english/ english and european languages

Join to the TATA CONSULTANCY SERVICES Team! Several open positions!


We’re looking for Service Desk Agents, passionate about learning, with excellent customer skills, to work in a multinational IT company.


KEY RESPONSIBILITIES:

-Should be able to handle inbound / Outbound calls

-Serve as the first point of contact for customers seeking technical assistance

-Follow-up and update customer status and information


SKILLS AND EXPERIENCE REQUIRED:

-Intermediate / advanced English level (Ref. TSI)

-Intermediate / advanced Portuguese (Ref. TSP) , German (Ref. TSD) or French level (Ref. TSF)

-Excellent Verbal and Written communication skills

-Time availability, being able to include weekend shifts

-Customer-oriented and should have good customer handling skills


*No need for previous work experience!