Software Support

Software Support
Empresa:


Puestos Vacantes:
1

Jornada Laboral:
Completa

Software Support

Detalles de la oferta

We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents.

Under direct supervision, responsible for responding to routine customer inquiries regarding functional and technical inquiries related to Sabre products. Analyzes problems using available tools to identify problem area(s) and recommend a solution. Maintains log of problems in accordance with applicable procedures. Monitors and escalates unresolved problems to 2nd and 3rd level support teams, provides status updates to customers.

Education:

Bachelor degree. University student or graduate.

Requirements:

Ability to analyze problems, identify root causes and make decisions to solve them.
Proficient in using computer software products and working knowledge of Internet usage.
Excellent telephone manner and customer service skills.
Excellent writing skills, particularly email, to communicate with customers.
Professional fluency in written and spoken English 
Other qualifications - not required - but considered a plus:

Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus),  including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings, 
Contact Center and /or telemarketing experience,                                 
Experience working at a travel agency and/or airline reservation or other travel industry provider,
Travel industry knowledge
Fluency in written and spoken Portuguese


Nivel Jerárquico: Empleado


Área:

  • Tecnologías de la Información / HelpDesk / Soporte Técnico

Requisitos


Conocimientos:

  • Sistema operativo Windows


Estudio Mínimo Necesario: Terciario Incompleto

Ofertas Relacionadas

Operador de software - a término.

Orientamos la búsqueda a personas que se encuentren estudiando carreras técnicas (informática, sistemas, tecnología de la información o telecomunicaciones) para...


Montevideo

Publicado hace 25 días

Analista técnico

Importante Empresa de Implementación y Desarrollo de Software ERP selecciona Analista Técnico. La búsqueda esta orientada a Estudiantes o Egresados de las...


Montevideo

Publicado hace 22 días

Cloud engineer

Would you like to work in a fully Agile development environment? Your main objective as a Cloud Middleware Engineer is to provide technical leadership to ensure...


Desde Equifax Clearing de Informes - Montevideo

Publicado hace un mes

It trainee -con dominio de inglés- para tata consultancy services

Este es un programa en donde a través de un training de 3 a 4 meses, la empresa les brindará el acceso al mercado de las tecnologías de la información. La...


Desde Consultora AEGIS - Montevideo

Publicado hace 17 días