Company Overview
Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.
Our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of 100,000 employees with thousands of work-at-home agents in 100 locations across 14 countries around the globe.
The Job
Lead and supervise the Talent Acquisition department.
Create, develop, and execute search and hiring strategies, ensuring a positive candidate experience.
• Use different strategies to attract candidates: direct channels, social media, online databases, Talkpush, etc.
• Responsible for the execution of the entire recruitment plan assigned to the site.
• Develop, determine, and execute recruitment strategies and processes.
• Plan and execute various internal and external openings and ramp plans.
• Comply with and implement established search execution processes including, but not limited to video and phone screens, interviews (online such as on site),
• Update status reports
• Update applicant tracking system on a timely basis to ensure accurate reporting on relevant recruitment metrics.
• Utilize data to report the company’s and recruiting goals and projections.
• Documentation follow up and administrative work related to new employees.
• Contract and needed documentation redaction.
• Distribute and comply with the department’s budget for the established plan for each quarter.
• Strong problem solving by proactively driving results and being solution-oriented
• Organization skills with ability to prioritize effectively and manage multiple tasks in an environment with competing demands.
• Recruiting for a high volume and variety of roles and levels in the daily basis.
• Develops and employs effective sourcing strategies that deliver diverse talent for current and future needs.
• Create new approaches in attracting talent through new ways of recruiting.
• Provides a consistent and positive candidate experience.
The Essentials
• A Bachelor’s degree or equivalent professional experience required
• At least 3 years of experience in Talent Acquisition required (preferably in the call center industry)
• Advanced level of English is mandatory.
• Portuguese is strongly valuated
• Demonstrated ability to execute full cycle recruitment searches
• Strong Internet, MS Word, Excel and Outlook working knowledge
• Ability to multi-task, solve problems and meet time sensitive targets.
• Strong commitment to goal achievement.
• Schedule flexibility, including occasional weekends is required.
• Ability to keep and maintain confidential and secure records and information.
• Strong oral and written communication skills.
