Syngenta: Contact Center & Continuous Improvement Lead

Requirements:

Graduate in Administration or HR.
A minimum of 3 year of experience leading customer facing services process at Shared Services Centers or Multinational Companies. Knowledges of performance metrics and the ability to apply tools and techniques to improve the
outcomes and HR support services. Advanced Level of English.

Main responsibilities:

To be a partner in the development, implementation and delivery of new global services, always focusing on the continuous improvement of efficiency and effectiveness.
Identify improvement opportunities within the Human Resources Operations in a multifunctional scope, which includes different areas of HR for countries in the Americas.
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area.
Responsible for the day-to-day management of the team including plans, priorities, and work assignments to team members against key SLAs ensuring performance standards are known and owned by the whole team.
Directs quality assurance activities to monitor and improve proficiency, productivity, and work quality of all direct reports.