Syngenta: Service Desk Agent

Requirements:
Bachelor degree or technical studies in administration. At least 2 years of experience in multinationals or local companies in payment processes, customer support or back office roles. Fluency in spoken and written English. SAP knowledge is a plus.

Responsabilities:
Support the front end procurement processes for Syngenta employees to apply our procurement policies, by using the corrcet buying channels to procure goods and services through our e-procurement tool.
Administration of the e-procurement tool, and corresponding approval tables for commercial approval and vendor master tool.
Answer requests for assistance when users require help to complete a task in Procure to Pay as per agreed service levels for turnaround of tickets/requests.
Proactively manage the invoices which are Work-in Progress to ensure we meet our on time payment targets.
Identify opportunities for process/system optimization and work with service delivery teams to implement them.
Support transformation activities associated with new digital implementations.