Technical Support

Under direct supervision, provides first and second level support (Monday to Friday) for both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: TripCase, Sabre Virtual Payments and Safepoint. Follows-up and escalates unresolved problems to Product Marketing and Technology to ensure resolution is accomplished. Tracks contacts to identify trends and provide feedback to internal departments and customers. We are looking for a team player that takes pride in resolving customer problems, it’s proactive and focused and has the ability to work under pressure and it’s able to absorb knowledge in a short period of time.
This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.


QUALIFICATIONS:
• Impeccable customer service, telephone manner and email etiquette.
• Excellent written and verbal communication. Ability to communicate clearly and concisely particularly to respond emails and resolve customer problems.
• Proficient in using computer software products and working knowledge of Internet.
• Ability to identify, analyze and make decisions to solve problems.
• Experience in technical support will be considered a plus.
• Working knowledge of a GDS, Airline or Hotel systems will be considered a plus.