Technical Support Analyst

Under general supervision, responsible for responding to moderately complex customer inquiries regarding company products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Track problems so that recurring problems can be reported to product development. Interfaces with other departments including associates and suppliers to resolve customer problems. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Requirements:

Minimum 3 years related experience.

Advanced computer software skills (Windows Server, UNIX, SQL will be considered a plus)

Good written and verbal communication skills; ability to handle multiple projects simultaneously.