Temporary Technical Support Associate

Temporary Technical Support Associate
Empresa:

(Confidencial)


Lugar:

Montevideo


Puestos Vacantes:
50

Jornada Laboral:
Completa

Temporary Technical Support Associate

Detalles de la oferta

We are looking for Associates to join the project, people willing to learn new things, with passion for finding solutions to problems on a daily basis and above all help our customers and deliver the Woow in every interaction.

Key Responsibilities

• Communicate via inbound and/or outbound telephone calls with customers in a professional and courteous manner.
• Diagnoses customer issues through process of elimination by asking probing questions.
• Determine the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
• Identify customer environment issues versus product issues.
• Checks for known problems and advises the customer accordingly.

Requirements

• Proficient in English both at a written and oral level.
• Strong fluency with Web Technologies and Internet.
• A drive to dig into the details of a system or process to solve customer problems.


Área:

  • Atención al Cliente / Atención al Cliente
  • Teletrabajo – Call Center / Call Center

Requisitos


Conocimientos:

  • atención al cliente
  • Tecnología e Innovación


Estudio Mínimo Necesario: Secundaria Completa

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