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Temporary Technical Support Associate

Temporary Technical Support Associate
Empresa:

(Confidencial)



Puestos Vacantes:
50

Jornada Laboral:
Completa

Detalles de la oferta

We are looking for Associates to join the project, people willing to learn new things, with passion for finding solutions to problems on a daily basis and above all help our customers and deliver the Woow in every interaction.

Key Responsibilities

• Communicate via inbound and/or outbound telephone calls with customers in a professional and courteous manner.
• Diagnoses customer issues through process of elimination by asking probing questions.
• Determine the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
• Identify customer environment issues versus product issues.
• Checks for known problems and advises the customer accordingly.

Requirements

• Proficient in English both at a written and oral level.
• Strong fluency with Web Technologies and Internet.
• A drive to dig into the details of a system or process to solve customer problems.


Nivel Jerárquico: Empleado

Requisitos

Temporary Technical Support Associate
Empresa:

(Confidencial)



Puestos Vacantes:
50

Jornada Laboral:
Completa

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