Ticketing and Fulfillment Support Specialist

The Ticketing and Fulfillment Support Specialist will be responsible for:
•Support the fulfillment of our agents PNR’s which may include booking, managing, ticketing, quality control, building pricing records (Phase IV) and processing exchanges
•Provide fulfillment assistance via phone, email and fax for customer reservations
•Must be able to maintain a level of knowledge of airline routes, regulations and other industry requirements
•Validate commissions for customers and collect missed commissions.
•QC most of the reservations to be able to minimize errors and coaching when needed.
•Identify recurrent errors agents make and direct them on the correct direction
•Work with Air Commission Dept in order to validate commissions for customers and collect missed commissions.
•Oversee the SNAP process to determine resource allocation –Set priorities when multiple bookings/SC/exchanges
•Be point of contact with DFW and Canada team
•Help to review Debit Memos when requested and also with ARC requirements
•Be point of contact between the SNAP tool provider and Nexion
•Based on work flow suggest team schedules
•Works on problems of moderate to high complexity where analysis of situations or data requires a review of a variety of factors