Account Manager

Account Manager is responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.

They liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Duties and Responsibilities:
- Operating as the lead point of contact for any and all matters specific to your customers.
- Building and maintaining strong, long-lasting customer relationships.
- Developing a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecasting and tracking key account metrics.
- Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Assisting with high severity requests or issue escalations as needed.

Requirements:
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communications skills in Spanish and English (mandatory).
- Excellent verbal and written communications skills in Portuguese.
- BA/BS degree or equivalent.
- Ability to make right decisions based on strong analytical reasoning skills.
- Strong online experience - understanding of online marketing, online marketing tools, sales.
- Quick learner, team player.
- Good organizational and managerial skills.