Collections Team
We are part of the Sabre Finance Team! At Collections, we team up with our stakeholders to achieve portfolio’s recovery goals, increase payments rate, driven by process efficiency by the hand of teamwork to fulfill our objectives. Cross functionality is very important to our team, so you get to learn about different teams processes, different markets and business units (travel agencies, hotels and airlines/airports), which increases your business knowledge, makes your job much more interesting, varied and increases your career development opportunities.
General Description
As Collections Analyst you work from financial data to manage the status of delinquency accounts that have past due balances, and determine best collection actions to be taken (calls, email or mail contacts, payment plan, debt recovery negotiation, writing off, credit memos requests and business case outlining for leadership decision making).
You get to interact with the Billing Teams, Cash Applications, Legal, Sales teams and Accounting as internal customers. All of them have collections related matters to work on, and that helps you develop a good network within our organization.
Front Office Negotiation Collectors who achieve their goals by analyzing the account status from a financial and operational perspective, customer’s profile and impact rate on the portfolio and therefore triggers collections efforts communicating directly with customers, with the use of negotiation methodology adding value to our service and providing a great customer experience.
EDUCATION: Minimum High School Bachelors Degree or equivalent.
Qualifications
Fluent English language (oral and written) is required for this opening. Any other language (particularly Portuguese) is considered a plus.
Effective language and communications skills and willingness and ability to reach out to customers by phone or email and negotiate payment while maintaining excellent customer service manners.
Previous experience in call center a plus.
Accounting skills/background or accounts collections experience will be considered a plus.
Excel skills with filters and pivots are needed
SAP, iCRM, SalesForce and SharePoint systems knowledge will be considered a plus
Be able to use procedures and good judgment when working individually
Be able to handle an important workload effectively and meet aggressive deadlines
Organizational skills and prioritization are key to the role of a collector
Attention to detail and ability to keep a dynamic pace of work
Excellent follow-up / research skills
Self-motivation, engagement, and drive for results are a must
Willingness to work in a team environment and contribute to build the best working environment with a positive attitude.
For Data Management role, at least one of the following at an experienced user level are required: SQL, .net, Visual Basic, Access, Excel, SharePoint
