Software Support

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

• University student or graduate.
• We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents.
• Excellent telephone manner and customer service skills.
• Excellent writing skills, particularly email, to communicate with customers.
• Ability to analyze problems, identify root causes and make decisions to solve them.
• Proficient in using computer software products and working knowledge of Internet usage.
• Professional fluency in written and spoken English - proficient level required.
• Availability to work on weekends is a MUST.
• Experience with travel distribution/reservation systems ((Sabre, Galileo, Amadeus), including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings.
• Experience working at a travel agency and/or airline reservation or other travel industry provider.