Customer Service Representative

Main Responsibilities

• Communicate via inbound and outbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Generate fees and up-sell wherever possible.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.

Qualifications

• High School Diploma or equivalent relevant work experience desired.
• Previous customer service and/or call center experience preferred.
• Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
• Ability to maintain the highest level of confidentiality.