Collections Team:
We are part of the Sabre Finance Team! At Collections, we team up with our stakeholders to achieve recovery goals, fostering collaboration, teamwork and driving for results. Cross functionality is very important to our team, so you get to learn about different markets and business units (hotels and airlines/airports), which increases your business knowledge, makes your job much more interesting and varied and expands your career.
General Description:
As Collections FON (Front office) Analyst you work from financial data to manage the status of delinquency accounts that have past due balances, starting from an analysis of the account’s balance data, performing reconciliations, detecting issues in application of payments or pending open payments to be applied, and determine collection actions to be taken (as email contacts, calls, payment plan outlining, debt recovery negotiation, writing off requests and business case outlining for leadership decision making).
You get to interact with Billing team, Cash Applications, Sales teams among others, as internal customers, since with all of them collections have interdependencies and synergies to work on, that helps you develop a good network within our organization.
Front Office Negotiation Collectors who achieve their goals by showing excellent customer service, native or high level at spoken foreign language, trained negotiation skills and innate candidness to directly interact with customers through the phone.
Job requirements:
Fluent English language (oral and written) is required for this opening. In addition, German with an advanced level as a second language is needed.
Effective language and communications skills, willingness and ability to reach out to customers by phone and email to negotiate payment, while maintaining excellent customer service manners and building bond of confidence with customers.
Accounting skills/background, accounts collections experience and or customer service experience will be considered a plus.
Excel skills intermediate level or above are required
SAP, SalesForce, SharePoint systems knowledge will be considered a plus
Be able to use procedures and good judgment when working individually
Be able to handle an important workload effectively and meet aggressive deadlines
Organizational skills and prioritization are key to the role of a collector
Attention to detail and ability to keep a dynamic pace of work
Excellent follow up / research skills
Self-motivation, engagement and drive for results are a must
Willingness to work in a team environment and contribute to build the best working environment aiming to grow in results.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
We will receive applications for this job from 19/09/04 to 19/10/04.
