Associate TN Technical Support

Job Description

Under direct supervision, provides first level support for both internal and external customers worldwide, regarding questions on technical aspects of Sabre Products, via telephone, e-mail and other tools. Tracks problems in a CRM system so that recurring problems can be reported to product development. Interacts with other departments to resolve customer problems. Escalates major problems to 2nd level support.

Responsibilities:

Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner


Requirements:

Excellent telephone manner and customer service skills.
Strong customer service focus and problem-solving ability required
Good computer software skills and Internet capabilities
Ability to analyze problems and identify root causes in computer environments
Ability to work independently as well as in a team
Flexibility in working hours. Ability to work different shifts, operational hours go from 7am to 10.15pm. It includes weekends (periodical shift biddings)