Hospitality Solutions Team
Hospitality Solutions (HS) provides distribution, operations and marketing solutions to the hotel industry. Hospitality Solutions is used by more than 35,000 properties around the world. Its integrated reservations systems, property management system, distribution and marketing services help hotels increase revenue, identify savings, and improve customer service.
As part of the Hospitality Solutions Finance team, we produce and deliver invoices, generate, analyze and deliver valuable billing and financial information, and support stakeholders within and outside the company (Customers, Sales and Finance).
The HS Billing Analyst is responsible for billing Hospitality Solutions Hotels and additional Hospitality portfolio products and services. Responsibilities include new account creation/termination, contract set up & management, charges creation and termination, ad-hoc reporting, research and billing validation, pricing updates and credit processing. Interaction with external customers, answering through email and phone billing inquiries from customers throughout the world, as well as with internal customers, coordinating with various teams (Finance, Account Management, Collections, Implementations, etc.) for issue resolution.
As a Billing Analyst, you will work from CRM (SalesForce system) using SAP, SynXis, etc., to manage the billing of already implemented accounts and analyse that charges are correct according to signed documents and contracts. You get to interact with the Collections Teams, Cash Applications, Legal, Sales teams and Accounting as internal customers. All of them have billing related matters to work on, and that helps you develop a good network within our organization.
Fluent in English language (oral and written) is required for this opening. In addition, we require Mandarin as a second language, also with an advanced level.
Effective language and communications skills, willingness and ability to reach out to customers by phone or email to clarify billing inquiries while maintaining excellent customer service manners.
Ability to work on the night shift after initial 2-3 months training delivered in the morning.
Accounting skills/background or accounts collections experience will be considered a plus.
Intermediate Excel skills (filters, pivots, vlookups) are needed.
SAP, SalesForce, Access, and/or SharePoint systems knowledge will be considered a plus.
Be able to use procedures and good judgment when working individually.
Be able to handle an important workload effectively and meet aggressive deadlines.
Organizational skills and prioritization are key to the role of the Billing Analyst
Attention to detail and ability to keep a dynamic pace of work.
Excellent follow-up/research skills.
Self-motivation, engagement and drive for results are highly valued.
Willingness to work in a team environment and contribute to build the best working environment with a positive attitude.
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