Medical Billing Agent

We are looking for a Medical Billing Agent to work as a part of a team for one of our important US-based clients. This is a full-time position located in Montevideo, Uruguay.

JOB SUMMARY:

Responsible for providing quality customer service while performing collection of assigned outstanding and aged account balances.

Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties.

Ensures the quality, integrity, and proper work effort of assigned work.

Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Maintains acceptable levels of productivity of all assigned accounts.

Utilizes processes and applicable client systems effectively.

Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

Creates acceptable payment plans for patient or responsible party to be able to live by and fulfill.

Informs supervisor/manager regarding operational issues, including client and PFS needs and concerns.

Responds to and follows up on all inquiries/requests.

KNOWLEDGE, SKILLS, ABILITIES:

• Effective verbal and interpersonal skills.
• Phone etiquette and soft skills.
• Critical thinking and investigative skills.
• Bilingual in Spanish and English both verbal and written communication.
• Computer skills.
• Reading and understanding medical claims.
• Ability to assess problems and investigate proper course of action.
• Professional demeanor and attitude.
• Detail-oriented and a commitment to excellence.

EDUCATION / EXPERIENCE:

• High School Diploma.
• 1+ year of credit/collections or customer service experience.
• Or, 1+ year of university coursework.

Schedules: Monday to Friday from 12am to 9pm