Payroll Operations Advisor Junior (Temp for 7 month)

World-leading agribusiness company committed to improve global food security.

Requirements:
Administration, Accounting or HR student.
Intermediate Level of English.
At least 1 year of experience in similar positions, in Payroll processing.

Job Responsibilities/Description:
Responsible for responding to and resolving client cases seeking first time quality following standard processes and tools
Manages work quality through self-audit for accuracy, timeliness and completeness of work
Seeks satisfactory case conclusion for clients whether it be through direct resolution or resolution via handoff/third party groups
Engage in issue resolution procedures and follow escalation processes
Demonstrate continuous improvement in process and service
Complies with Syngenta’s standards, procedures and policies, as well as regulatory requirements
Update and maintain various systems/tools per standard process documentation
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format. Escalate to supervisor as appropriate
Participate in process improvement initiatives or special projects as assigned
Execute to standard processes and take recommended actions to achieve metrics
Executes other tasks as assigned by supervisor such as payments operations regarding external providers/services
Deliver client satisfaction through accurate delivery and demonstration of ownership
Responsible to comply with Service delivery metrics (KPIs, SLAs, OLAs)
Build and maintain processes documentation such as Work instructions, desktop procedures, etc
Support any audit process and provide required information