What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeeds. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.
This particular position entails working in a 24x7 (Shift and/or On-call duty) fast paced operational environment dealing with high availability system(s) used by our customers (Tour Operators) based in Germany, and will be tasked with providing system support, change authoring and deployments
Job Description:
Responsible for the overall stability, reliability, recoverability, operability, instrumentation & performance of assigned systems
Responsible for coordination and participation in Disaster Recovery meetings and tests
Responsible to provide technical support & resolution for issues reported by customers (calls/emails/tickets)
Responsible for responding to severity incidents, anytime, day or night, within SLA
Responsible for creation and/or maintenance of operational documentation
Represents the application(s) during Operational Calls
Oversees new App server deployment, server refreshes and decommissions
Monitors systems on a daily basis, provides daily health check updates, cleanup & enhance the alerting system and resolve issues flagged by the alerting systems.
Supports implementations, performs application checkouts, as needed.
Carry out On-Call rotation tasks as required by the business.
Identifies areas of the release process that can be improved with advanced scripting and automation.
Responsible for release and deployment of application CR’s across multiple platforms from integration through production
Perform other related operational tasks as requested by management
Qualifications:
Required Skills:
Highly skilled with dealing/managing Unix/Linux system with over 5-8 years of experience
Experience to install, configure, trouble shoot applications in C++, Java
Experience with managing webservers, tomcat, JBOSS etc.
Strong knowledge working on latest scripting languages – like Perl, Python, Shell scripting etc.
Strong familiarity with common languages like C++, Java and database systems like Oracle, Informix
Familiarity working with Monitoring and Alerting tools.
Ability to handle multiple projects simultaneously, in a very fast paced environment
Good Analytical capabilities & troubleshooting skills, during intense situations, where fast resolution is expected, every time
Good written and verbal communication skills in English
Good Multi-Tasking skills are essential to this job
Desired Skills:
Experience working in a 24x7 fast paced Operational Environment (Shifts & On-Call Duties required)
General experience with distributed architecture and/or High Availability Systems.
Good understanding of TCP/IP, Load balancing tools, job scheduling tools and other network designs
Experience working with Remote Teams
Change Management Experience
ITSM/ITIL Experience
Preferred Knowledge of JIRA and/or Service Now
Familiar with CMDB repositories
Experience with Runbooks
Nice to have Skills:
Basic knowledge and understanding of MQ
SQL Query Skills – basic Oracle or MYSQL
Experience with SharePoint
Experience with complex, high-availability systems
Experience with Capacity Planning
