Service Desk Analyst

Under direst supervision the IT Service desk provides primary support and first point of contact for phone calls, chat sessions and emails from staff regarding IT issues and requests which may include MS Windows and office software, MAC OS X and Mac Office software, PC, MAC and peripheral hardware (printers, monitors, keyboards), tablets and other Android, IOS and windows mobile devices, basic network (WAN, LAN and wireless) troubleshooting, and active directory and Exchange administrative activities. The IT Service desk analyst will log and manage tickets, maintaining ownership of tickets and status and ensure a high degree of customer service, issues that cannot be resolved will be escalated to the 2nd level support team.

Requirements:
Minimum 1 year experience. Proficient computer software’s skills. Good written and verbal communication skills.