Support Analyst

What you’ll do as a Support Analyst:

* Resolution of Level 1 Support tickets
* Escalate to Level 2 support tickets that cannot be resolved in Level 1.
* Provide Level 2 support enough information to reproduce/solve tickets.
* Monitor systems to ensure required service levels
* Communicate to customers clearly, effectively and professionally
* Maintain documentation and service logs.
* Recommend enhancements or efficiencies for supported systems.

Qualifications (Must)
* Strong English written communication skills are essential
Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions given the available information.
* Familiar with relational databases modeling, DBMS, and T-SQL

Good to have (Bonus)
* Familiar with Agile methodologies such as Kanban
* Experience working in Support
* Familiar with non relational databases such as MongoDb , CouchDB etc
* Familiar with cloud computing services such as AWS, Azure, etc
* Familiar with Quality assurance practices
* Familiar with Linux
* Digital Marketing knowledge
* Ability to multitask