Syngenta: Contact Center HR Analysts

Syngenta is a world-leading agribusiness company committed to improve global food security. If you are interested in professional development, we have opportunities for you.

Requirements:

Business Administration or HRA students. A minimum of 1 year of experience in a customer facing services roles at Shared Services Centers or Multinational Companies. Advanced Level of English.

Main responsibilities:

Handle, research, and resolve client requests from the broad range of service channels.
Be knowledgeable and confident in Tier 0 in order to advise and support clients seeking "know how".
Accountable for owning the client experience and ensuring satisfactory fulfillment of cases for their area.
Ensure any follow-up work related activities are completed to agreed timescales.
Answer general questions, provide education, and offer service to clients in a professional and courteous manner.
Achieve productivity and quality performance expectations outlined by service metrics.
Support additional duties (e.g. tier 2) as necessary in high volume periods.