Web Services Analyst

GENERAL DESCRIPTION: Under direct supervision, responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customers. Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives. Serves as the first point of contact for online customers regarding host functionality, connectivity
and Sabre provided tools used in the deployment of their online site. This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.

Core Skills

- Professional fluency in written and spoken English
- Flexibility in working hours ability to work different shifts in a 24 / 7 environment, including night rotation systems

Business Skills

- Excellent customer service skills
- Excellent written skills, particularly email to respond and
resolve customer problems
- Ability to analyze problems, identify key problems and make
decisions to solve
- problems
- Proficient in using computer software products and working knowledge of Internet usage
- Software and Networking skills
- Software Development skills (Preferred, not required)
- Travel industry knowledge (Preferred, not required)
- Knowledge of the Sabre GDS (Preferred, not required)
- Experience with travel distribution/reservation systems
including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings
(Preferred, not required)
- Experience working at a travel agency and/or airline reservation or other travel Industry provider will be specially
considered

Products:
• Strong Sabre host knowledge –nice to have
• Sabre Web Services and Sabre connectivity methodology knowledge is a plus